Privacy Policy

1. Who We Are

FieldWork respects your privacy.

FieldWork is a creative engineering studio providing digital consultancy, website development, full-stack application development and AI integration services.

Contact: contact8fieldwork@gmail.com

Address: Jalukbari, Guwahati, Assam – 781013, India

2. Information We Collect

Depending on how you interact with us, we may collect:

Information you provide directly:

• Name
• Email address
• Phone number
• Company/organisation name
• Job title
• Project requirements
• Budget range
• Information included in your enquiry
• Information provided during discovery calls
• Billing information where required

Technical information:

When you use our website, certain technical information may be collected automatically, depending on the tools implemented on the website. This may include IP address, browser type, device information, operating system, pages visited, referring website, approximate usage information, and cookies or similar technologies.

3. How We Use Your Information

We may use personal information to:

• Respond to enquiries
• Understand project requirements
• Schedule discovery calls
• Prepare proposals and quotations
• Communicate with clients
• Deliver contracted services
• Provide support and maintenance
• Manage accounts and billing
• Improve our website and services
• Maintain security
• Detect or prevent misuse
• Meet applicable legal and regulatory obligations

We seek to process personal data for specified and legitimate purposes and limit collection to information reasonably necessary for those purposes.

4. Enquiry Forms

If you submit an enquiry through our website, the information you provide may be used to understand your requirements, contact you regarding your enquiry, prepare a proposal or quotation, schedule a consultation, and follow up regarding the services you requested.

We do not sell your personal information.

5. Communications

If you contact us, we may retain your correspondence and contact details to respond to your request and maintain appropriate business records.

We may contact you using the details you provide.

If we introduce promotional communications, we will provide an appropriate way to opt out where required.

6. Cookies and Analytics

Our website may use cookies or similar technologies for purposes such as essential website functionality, security, analytics, performance measurement, understanding how visitors use our website, and measuring advertising campaigns.

The specific technologies used will depend on the website configuration.

7. Advertising and Marketing

FieldWork may use advertising platforms such as Meta or other advertising services to promote its services and measure campaign performance.

Where such technologies collect personal information or identifiers, their processing may also be governed by the relevant third party's privacy policy and settings.

8. Third-Party Service Providers

We may use third-party providers to operate our website and business, including providers of hosting, cloud infrastructure, email, scheduling, analytics, CRM, payment processing, authentication, AI services and communication tools.

These providers may process information on our behalf where necessary to provide their services.

We aim to use appropriate contractual and technical safeguards for such processing where applicable.

9. AI Services

Where FieldWork uses AI-powered tools or third-party AI services in its own operations, certain information may be processed by those services.

For client projects, the applicable data-processing arrangements may depend on the specific application, AI provider and contractual terms agreed for that project.

We do not represent that information submitted to a third-party AI service is processed solely by FieldWork.

Clients should not submit confidential, sensitive or regulated information to an AI-enabled service unless the applicable project documentation expressly permits it.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, providing services, maintaining business records, resolving disputes, meeting legal, accounting or regulatory requirements, and protecting our legitimate business interests.

Retention periods may vary depending on the nature of the information and the purpose for which it is processed.

11. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, disclosure and destruction.

However, no internet transmission or storage system can be guaranteed to be completely secure.

12. Your Rights

Depending on applicable law and the circumstances of processing, you may have rights relating to your personal data, including rights to access information about processing, request correction or erasure, withdraw consent where consent is the basis for processing, and raise a grievance.

To submit a privacy request, contact: contact8fieldwork@gmail.com

We may need to verify your identity before processing certain requests.

13. Consent Withdrawal

Where we process your personal data based on consent, you may withdraw that consent using the available method or by contacting us.

Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal.

Where applicable, withdrawal may affect our ability to provide a service that depends on the relevant information.

14. Children's Privacy

Our website and services are not intentionally directed at children.

We do not knowingly seek to collect personal information from children except where permitted and appropriately authorised under applicable law.

15. External Links

Our website may contain links to third-party websites, applications or services.

FieldWork is not responsible for the privacy practices or content of third-party websites.

We recommend reviewing their privacy policies before providing personal information.

16. International Data Transfers

Some third-party service providers used by FieldWork may process information outside India.

Where applicable, such processing will be subject to the relevant contractual, technical and legal safeguards.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, legal requirements or business practices.

The updated version will be published on this page with a revised "Last Updated" date.

18. Contact Us

For privacy-related questions, requests or complaints:

FieldWork
Jalukbari, Guwahati, Assam – 781013, India
Email: contact8fieldwork@gmail.com